ABA Announcements


Applied Behavior Analysis, Continuing Ed. Announcements

7/26/17 - BCBAs Needed in FL

CentralReach is the leading, fully integrated Practice Management and Data Collection software for ABA Therapy practices. 

WE ARE HIRING!

CentralReach has a over a dozen clinicians helping to lead our active users to success with our software. At the leading edge of technological advancement for ABA therapy practices, CentralReach has a committed role in the industry to listen, innovate and give back to all who use our software in the autism community.

Will you be another BCBA who makes the seamless transition to Success Lead at CentralReach? We sure hope so!

CUSTOMER SUCCESS LEAD

Part of the Customer Success Department, this Senior Customer Success Coach is responsible for coordinating the product implementation and ongoing utilization of our billing, claims, and payment products. This position will collaborate with Sales and IT to successfully implement CentralReach's suite of products through testing, training, and consulting activities.

What You Will Do:

 Lead the Customer Journey

 · Relationship management throughout customer lifecycle

 · Drive implementation process and collaborate with stakeholders

 · Analyze, develop and implement customer action plan to increase account utilization

 · Identify and execute against cross and up-sell strategies

 
Provide Customer Success Management Activities

 · Conduct and document regularly-scheduled customer meetings

 · Address customer concerns timely and effectively

 · Facilitate increased product utilization

 · Coordinate trainings and provide onsite support

 
Collaborate with Customer Support Team

 · Assist in prioritization of customer concerns

 · Collaborate with other departmental teams regarding customer needs

 · Participate in continuous process improvement

 · Act as the SME when needed on assigned accounts

 

What We Need:

 · Analytical and process-oriented mindset

 · Strong empathy for customers with excellent communication and presentation skills

 · Account and Project Management experience

 · Ability to work in fast-paced, team environment with a high sense of urgency

 

 What You'll Get:

 · Extremely competitive salary with plenty of room for advancement

 · Work for an early-stage, private company, loaded with exceptional talent

 · Employer paid medical plan and generous PTO

 · A fully stocked snack bar, complete with coffee, tea and many healthy, organic choices 

· An opportunity to work with a friendly team of amazingly talented professionals passionate about our work environment!

 

Your opportunity begins with the moment you apply. If this sounds like a role you know suits your experience, personality and capabilities, please apply today. All inquiries will be treated confidentially and your resume will never go anywhere without your authorization and awareness.

 

To learn more about CentralReach, visit www.centralreach.com or reach out to sales@centralreach.com to set up a demo of our software.

 

Back