Exceptional Supervisor Certificate

Exceptional Supervisor Certificate Program

Obtain your Exceptional Supervisor certificate by attending a minimum of five workshop courses over a three-month period. The initial workshop will focus on the fundamentals of being a manager or supervisor in the 21st century. Following that workshop, you will work one-on-one with the instructor on your personalized needs assessment, which will determine what four remaining workshops will benefit your career the most.

What makes the program unique compared to other management seminars or training services?

In contrast to our competitors, we offer:

  1. Personalized coaching with the support of thought-leaders and industry experts
  2. An individualized 90-day shaping plan and program workbook
  3. B.Y.O.E. (bring your own examples) instructional design—receive feedback specific to the context of your job
  4. Tools and tips needed for implementing behavior change techniques to improve employee performance and one’s own performance in the workplace
  5. Variable training—attend the workshops that best suit your individual needs or attend all ten for program mastery
  6. Broad, sweeping content that can be applied to various modern work settings
  7. A completion certificate from an accredited university

Skills you will obtain during these concentrated workshops and tailored coaching sessions can and should apply directly to your daily responsibilities in your profession.

  • Personal coaching with instructors
  • Short, concise courses
  • Practical skills
  • Skills that can be utilized on the job
  • Opportunities for networking
Workshops   Topics Covered

The 21st Century Supervisor

Needs Assessment

The 21st Century Supervisor is required for all participants enrolled in the Exceptional Supervisor Certificate program. This course focuses on the fundamentals of being a supervisor in the 21st century, the core competencies needed to be an exceptional supervisor and the basic concepts from behavioral science. It also includes a personalized competency needs assessment, which shows participants which skills will benefit their career the most and which courses will cover those skills.

Communicating with Purpose


This course teaches participants about the impact that communication has on employee performance, special applications of communication skills in the workplace and how to use them most effectively to optimize performance. Participants also learn why feedback is the supervisor’s most powerful tool and how to deliver it most effectively by applying the basic concepts of behavioral science to understand how it works. In addition, participants will complete a component of their action plan for the behavioral competencies taught in this course.

Mastering Delegation


Mastering Delegation teaches participants what delegation is, when and what to delegate and who to delegate to. This course also covers how to apply purposeful communication to make the delegation process more efficient and meaningful. Finally, participants learn how to apply behavioral science to effectively monitor and coach employee performance to achieve the intended results of the delegation.

From Correcting to Engaging


This course teaches participants how to apply the basic concepts of behavioral science on a more advanced level to enhance their job of managing and improving workplace performance. Participants will learn how to arrange the workplace environment in a way that creates an engaged and high-performing work team. It also teaches participants how to systematically diagnose performance problems, enabling them to select the most successful improvement plans for employees.

Managing Time
(So It Doesn't Manage You)


This course teaches participants how to apply the concepts of pinpointing, shaping and reinforcement to become a better manager of their own behavior and their time. Participants also learn how they can apply these same concepts to have more productive and successful meetings in the workplace. Finally, participants complete a component of their action plan for the behavioral competencies taught in this course.

Everyday Project Management


The world runs on projects. There are everyday life projects outside the workplace, such as planning and planting a garden, planning a party, cooking a meal and helping a child with her science fair project. There are also community projects, such as designing and building a bridge or developing and delivering a community program to reduce energy use. Finally, projects are very common in the workplace regardless of where you work. Workplace projects take on various forms, such as launching a new product or service, upgrading software or relocating to a new office building. Managing and leading projects is an essential skill for one’s career, particularly for supervisors because they often wear many hats throughout the project management process. Everyday Project Management provides participants with some essential tools and techniques for managing projects within the workplace. Each section is designed to provide a fundamental understanding of projects and project management based on best practices and behavioral science.

Bridging the Generational Divide


Cultural norms can be defined as a pattern of values, attitudes, beliefs and behaviors of specific groups. These patterns are learned from parents, teachers, peers and the larger society—what can be considered the traditional culture. Also, generational values, attitudes, beliefs and behaviors are becoming accepted as a subculture known as the generational culture. In some cases, multiple cultures and generations work together well. In other situations, the combination of various cultures may be a recipe for chaos. The latter case creates a conundrum for those trying to influence behavior, such as leaders of an organization. Bridging the Generational Divide provides participants with a review of the widely talked about issues of generational differences, variations of what constitutes such differences, the science behind employee preferences of work and reinforcement and strategies for managing generational differences in the workplace.

Developing Your People for Success and Growth


This course teaches participants how to apply the basic concepts of behavioral science to successfully create and use a professional development plan for their employees. Participants apply these concepts from the business case for professional development phase to the phase of monitoring and measuring the success of the plan. In addition, participants complete a component of their action plan for the behavioral competencies taught in this course.

Embracing and Encouraging Change


Embracing and Encouraging Change provides participants with a review of change management theories and discusses why the management of change is important in the workplace. Participants learn the importance of the emotional side of change, the impact it can have on the success of the change and what they can do to embrace and encourage their own and others’ change. Participants also learn how to manage and sustain the change by applying the ABCs of behavior and the fantastic four model.

The Art and Science of Decision Making


The Art and Science of Decision Making teaches participants about everyday decision making in a supervisory role, common decision-making fallacies and how to overcome them and how to apply the D’LITE method to more objectively evaluate a situation and improve future decisions.