The FIT / ICCM Professional Certificate in Cultural Competence enables professionals to develop essential knowledge and skills for cultural competency, change and development, and leadership in our diverse world. From global boardrooms to local communities, the demand for cultural competence can be observed in government, health care, human services, business, tourism and hospitality, education, and the military. Almost all professionals in our global community need to interact with people from different cultures, regardless of local or international contexts. Participants in this program will learn to recognize, respect, reconcile, and realize different cultural values. They will learn to use their new knowledge to work in diverse workplaces, create culturally-appropriate change and development initiatives, and work internationally.

Delivered completely online by Continuing Education at Florida Institute of Technology, the Institute for Cross Cultural Management, and the Institute for Culture and Adaptive Leadership, the Professional Certificate in Cultural Competence includes five three-week on-line courses.

Continuing education credits are awarded by SHRM, HRCI, and FIT.

Registration fee for each course is $175 USD.

Receive certificate after completing all five courses.

Group rates may be available.

Click the button for current course offerings and online registration.

For more information and questions, contact Suzanne Sterling at

What is Cultural Competency?

Cultural competency is a learned skill set which enables professionals to adapt to diverse socio-cultural settings, and in some cases, without prior knowledge of the specific cultures involved. The skilled culturally competent leader, operates effectively in diverse workplaces, on global teams or international assignments. Our approach to cultural competency includes a fundamental knowledge of cultural dynamics, using a framework to understand and analyze cultural differences, and an approach to reconcile cultural dilemmas.

Why is Cultural Competency So Important?

Culture influences everything we do, from the food we eat to how we interact with others. Whether in a board meeting, customer service interface, or working with persons from different countries for business development, when two or more people from different cultures interact, the chances for misunderstandings, increases significantly. Viewing situations through a cultural lens helps people to interpret and validate the beliefs and values of others. People who are equipped with cultural competency skills are more effective leaders, team members, service providers, and colleagues. New and reconciled solutions to common workplace issues are developed through the recognition and respect for seemingly opposing cultural values. These approaches enable people with different cultural orientations to work together in cooperation rather than conflict.

For more information and questions, contact Suzanne Sterling at

Who needs the Certificate in Cultural Competency?

Individual professionals are invited to enroll in the on-line Certificate at any time. Course offerings for 2017 are listed at: Individuals may use the certificate for continuing education credit. They may use the learning from the certificate to enhance their professional development and daily leadership skills and practices. Our Certificate and its courses are approved for continuing education credit by SHRM, HRCI, and FIT Continuing Education.

Organizations (Business, Communities, Governments, Health Care, Education, Military, Tourism and Hospitality, and others) operating in our diverse global world are encouraged to contact us to discuss custom courses and certificate. We can discuss how our Certificate and its courses may be designed to fit your training and development needs. We offer group rates and customized programs.

Professional Associations may use the Certificate to provide professional development opportunities for their members. One or all five courses may be custom designed for association members’ learning needs.

Three Ways to Join

Our general curriculum open cohort is designed for anyone looking to increase their cultural competency skills. This program may be delivered to any size of group from a variety of workplaces around the world.

Our general curriculum closed cohort is for those organizations or corporations wanting in increase the cultural competency of their membership including employees, volunteers, professional sections, etc.

Our customized curriculum closed cohort meets the specific needs of organizations or corporations. The content of each of the courses reflects situations frequently encountered by the organization. The customized curriculum closed group sessions may integrated into a corporate employee orientation or professional development training program.

For more information and questions, contact Suzanne Sterling at

Jerry Glover, Ph.D. is an author, consultant, and educator whose work has focused on reconciling cultural differences in economic, community and organizational development. He has advised leaders in culture and change initiatives in 30 nations. His most recent book, Transcultural Competence: Navigating Cultural Differences in the Global Community includes an approach to understanding how to create solutions for the problems of organizational culture. It also includes many cases taken from his work in managing, measuring and changing organizational culture. He has conducted organizational culture research studies in 40 organizations in many different parts of the world.

For more information and questions, contact Suzanne Sterling at

Current course offerings and online registration. Register

Courses in the Cultural Competence Certificate Program

There are five courses in the Certificate in Cultural Competence Requirements. Each course is three weeks in duration and mentored by our highly qualified professional faculty. All work is completed online via the course website. We also hold participant discussion web calls using Zoom. Our online courses use videos, cases, threaded discussions, readings, simulations, and other methods to create an engaging and active learning environment.

ICCM1005: Navigating Cultural Differences

Participants understand how culture influences professional practices by applying a proven framework and process for understanding, assessing, and reconciling cultural differences. Cases and applied examples are used.

Reading: Transcultural Competence: Navigating Cultural Differences in the Global Community. By Glover and Friedman. 2015. American Psychology Association Books.

ICCM1006: Culture, Change and Development

Change initiatives are looked at as cultural designs and learners discuss common challenges facing both local and global leaders. Issues include identifying cultural dilemmas in change and development projects, opposing stakeholder values, overcoming resistance to change initiatives, and measuring organizational change.

ICCM1007: Managing, Measuring and Changing Organizational Culture

Different models and methods for understanding, measuring, and managing organizational culture provide understanding for course participants. Cultural dilemmas are used as a method to assess and ultimately change organizational culture.

ICCM1008: Leading Teams and Collaboration

Participants will learn about teams and collaboration and their importance in the global community. Cases from global settings will be used to illustrate models and methods for creative problem solving and decision-making appropriate for teams and collaboration.

ICCM1009: Reconciling Cultural Diversity

Participants work with common socio-cultural encounters, such as meetings, negotiations, teams, decision-making, and performance management. Cultural competency skills are enhanced through self-assessment, analysis, executive coaching and reconciliation.

For more information and questions, contact Suzanne Sterling at